Frequently Asked Questions

SkylightPaycard is a prepaid card issued by Netspend. Also, note that this is not a credit card. Since this is not a credit card, it will not affect or improve your creditworthiness. You will also receive cashback rewards and personalized offers for qualifying purchases.


As a new owner of a NetSpend SkylightPaycard, you must first activate your SkylightPaycard and verify your identity. You will receive the activation and identity verification instructions printed on the card package as soon as you receive your card in the mail.

Frequently Asked Questions – SkylightPaycard

How do I activate my SkylightPaycard?

To use your SkylightPaycard at, you must select the New Customers tab in the header of the page and click on the Register / Activation option. On the next page, you now need to enter your 16-digit card number along with the CV2 number on the back of your card, then click Next and continue.

When can I activate my SkylightPaycard?

There is a number on your SkylightPaycard Visa prepaid card that you can call if you have any questions about the activation process. The number is 1-888-606-9800 (FAX: 1-888-628-9125). It is available Monday through Friday from 6:00 a.m. at 10:00 p.m. CT and Saturdays and Sundays from 8:00 a.m. at 8:00 p.m. CT.


Can you deposit money on a SkylightPaycard?

Buying with a signed SkylightPaycard in stores, online, or by phone in restaurants is always free. The funds are held as deposits in an FDIC-insured bank.

A second cardholder can also withdraw money from ATMs in local currency or make purchases with SkylightPaycard.

How do I redeem Skylight checks?

Skylight checks can be cashed free of charge at any US bank branch and at an ACE Cash Express branch.

Skylight will issue 2 new checks in your new account package and you can also request additional checks for free by calling customer service. You can find the customer service number on the back of your SkylightPaycard.